- Can I change the items after placing my order?Yes, you can change the order as long as it has not been packed and shipped. Please contact us at (65) 6271-6189 or via email at email@example.com with your order number and the order you wish to change. We will then advise you accordingly. Changes are confirmed only upon email confirmation from us.
- When will my order be delivered?We usually send out the items within 3 working days, subject to stock availability.
- What are the delivery methods?All the orders will be delivered by courier services.
- When will my order arrive?
You can expect to receive your orders within 7 working days for local delivery in Singapore. For overseas delivery, it may take up to 3 weeks. The delivery period is subjected to stock availability and demands.
- Can I track my order?Yes you can track your order simply by contacting us at (65) 6271-6189.
- Is there a delivery fee?Yes, there will be a delivery fee chargeable for every order. For orders more than S$200, delivery will be free of charge and this is applicable for local delivery only.
- Can I self-collect my order?Yes. Produce proof of payment from PayPal Receipt.
- What form(s) of payment do you accept?We accept all major credit card payments via PayPal.
- Do you deliver internationally?Yes, we do. Overseas delivery is subjected to overseas courier charges. We will send an email to advise the overseas charges.
- What is the shelf life of Tian Long Citronella Oil?No expiry date as all our products are natural oil.
- What currency are the products priced in?All our products are priced in Singapore dollars.
- What is your return policy?No return policy. Products once delivered are not refundable.
- Is there a minimum order?No minimum order needed.
- How do I make arrangement for bulk orders?To place order for bulk order, simply drop us an email at ‘firstname.lastname@example.org’ for more details.
Frequently Asked Questions
Tian Long 1091, Lower Delta Road, #05-03, Singapore 169202 Tel: +65 62716189 Email: email@example.com