Frequently Asked Questions

  • Can I change the items after placing my order?
    Yes, you can change the order as long as it has not been packed and shipped. Please contact us at (65) 6271-6189 or via email at sales@tian-long.com.sg with your order number and the order you wish to change. We will then advise you accordingly. Changes are confirmed only upon email confirmation from us.
  • When will my order be delivered?
    We usually send out the items within 3 working days, subject to stock availability.
  • What are the delivery methods?
    All the orders will be delivered by courier services.
  • When will my order arrive?
    You can expect to receive your orders within 7 working days for local delivery in Singapore. For overseas delivery, it may take up to 3 weeks. The delivery period is subjected to stock availability and demands.
  • Can I track my order?
    Yes you can track your order simply by contacting us at (65) 6271-6189.
  • Is there a delivery fee?
    Yes, there will be a delivery fee chargeable for every order. For orders more than S$200, delivery will be free of charge and this is applicable for local delivery only.
  • Can I self-collect my order?
    Yes. Produce proof of payment from PayPal Receipt.
  • What form(s) of payment do you accept?
    We accept all major credit card payments via PayPal.
  • Do you deliver internationally?
    Yes, we do. Overseas delivery is subjected to overseas courier charges. We will send an email to advise the overseas charges.
  • What is the shelf life of Tian Long Citronella Oil?
    No expiry date as all our products are natural oil.
  • What currency are the products priced in?
    All our products are priced in Singapore dollars.
  • What is your return policy?
    No return policy. Products once delivered are not refundable.
  • Is there a minimum order?
    No minimum order needed.
  • How do I make arrangement for bulk orders?
    To place order for bulk order, simply drop us an email at ‘sales@tian-long.com.sg’ for more details.

Tian Long 1091, Lower Delta Road, #05-03, Singapore 169202 Tel: +65 62716189 Email: sales@tian-long.com.sg