Frequently Asked Questions

  • Can I change the items after placing my order?
    Yes, you can change the order as long as it has not been packed and shipped. Please contact us at (65) 6271-6189 or via email at with your order number and the order you wish to change. We will then advise you accordingly. Changes are confirmed only upon email confirmation from us.
  • When will my order be delivered?
    We usually send out the items within 3 working days, subject to stock availability.
  • What are the delivery methods?
    All the orders will be delivered by courier services.
  • When will my order arrive?
    You can expect to receive your orders within 7 working days for local delivery in Singapore. For overseas delivery, it may take up to 3 weeks. The delivery period is subjected to stock availability and demands.
  • Can I track my order?
    Yes you can track your order simply by contacting us at (65) 6271-6189.
  • Is there a delivery fee?
    Yes, there will be a delivery fee chargeable for every order. For orders more than S$200, delivery will be free of charge and this is applicable for local delivery only.
  • Can I self-collect my order?
    Yes. Produce proof of payment from PayPal Receipt.
  • What form(s) of payment do you accept?
    We accept all major credit card payments via PayPal.
  • Do you deliver internationally?
    Yes, we do. Overseas delivery is subjected to overseas courier charges. We will send an email to advise the overseas charges.
  • What is the shelf life of Tian Long Citronella Oil?
    No expiry date as all our products are natural oil.
  • What currency are the products priced in?
    All our products are priced in Singapore dollars.
  • What is your return policy?
    No return policy. Products once delivered are not refundable.
  • Is there a minimum order?
    No minimum order needed.
  • How do I make arrangement for bulk orders?
    To place order for bulk order, simply drop us an email at ‘’ for more details.

Tian Long 1091, Lower Delta Road, #05-03, Singapore 169202 Tel: +65 62716189 Email: